Boston, January 6, 2021 – The health insurance and voluntary benefits industries look to regain their footing after a turbulent year. In particular, two cogs of the three-party payment system took it on the chin in 2020—consumers and providers. Nevertheless, 2021 brings significant changes, with financial wellness taking shape as a true competitive differentiator, the payer and provider relationship setting the tone for the future of healthcare consumerism, and both commercial and consumer payments markets growing and changing.

This is a 13-page Impact Report. Clients of Aite Group’s Health Insurance or Life Insurance service can download this report.

This report mentions Google, Orbitz, Transamerica, and Wex Inc.