Snapshot: Digital Capabilities for Independent Agencies

Report Summary

Snapshot: Digital Capabilities for Independent Agencies

Paul Legutko
Director, Customer Experience Practice

February 2021 - Agencies are actively engaging their clients digitally as well as looking for opportunities to improve internal system integration and connectivity to insurer partners.

Most agencies keep their digital capabilities close to home, concentrating on their websites and AMS platforms before branching into digital marketing or carrier connectivity.


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