Boston, November 6, 2019 – Like other banks, Scotiabank felt the pain of manual processes and saw benefit in investing to improve the customer experience with real-time digital solutions. By developing technology to improve its onboarding efficiency, Scotiabank is now better positioned to deliver an enhanced customer experience, cross-sell products, and deepen relationships with its cash management customers.

Aite Group’s Impact Innovation Awards are designed to recognize and celebrate innovation achieved by financial institutions leveraging technology to surpass the status quo. Award recipients are leading the industry by identifying and implementing new products, capabilities, or levels of automation and effectiveness that are bringing our industry one step closer to next-generation banking. Other reports in this series feature Aite Group’s Impact Innovation Award in Cash Management and Payments for customer experience, customer experience for small businesses, customer experience in cards, customer experience by a global bank, digital channel capabilities, product development, and product development in real-time payments.

Clients of Aite Group’s Wholesale Banking & Payments service can download this nine-page Impact Brief. To learn more about the topic covered in this Impact Brief, please contact us at [email protected].