RPA in Insurance: Overview and Prominent Providers

Report Summary

RPA in Insurance: Overview and Prominent Providers

Jeff Goldberg
Head of Insurance Insights & Advisory
Steven Kaye
Head of Knowledge Management

December 2017 - Robotic process automation (RPA) continues to garner attention in the marketplace, but it is still unclear which companies use RPA and how. Providers are shifting from value propositions of staff replacement and simple automation toward larger business transformation, incorporating AI and related technologies into their offerings.

This report provides an overview of RPA technology, along with its benefits and risks. It discusses prominent solution providers working with insurers, as well as their service provider partners. It gives examples of publicly named insurers employing RPA and what they are using it for; it also suggests approaches for selecting RPA solution and service providers.

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