February 2019 - Quality assurance (QA) is an underappreciated but critical aspect of the application development and support process. Though carriers have implemented quality assurance programs to varying degrees, most still focus on quality control activities like testing without having a full quality assurance program.

This brief explores the main drivers for the increase in QA activities at P/C and L/A as well as the importance of maturing QA programs regardless of the state of core systems.