Policy Administration System Project Metrics

Report Summary

Policy Administration System Project Metrics

Martina Conlon
Head of Property & Casualty Insurance

September 2018 - Core conversions are shifting beyond the scope of policy administration systems. Insurers across the board are taking on multi-component core implementations with longer timelines and higher costs.

To help insurers benchmark their core system implementations, Novarica conducted an analysis of 35 case studies involving a policy administration system (PAS) implementation. This report highlights trends in this area and provides metrics around estimated project cost, duration, and resourcing.

Topics Covered

  • Why PAS Conversions? Novarica explores why P/C insurers are investing in legacy system replacements.
  • Project Metrics. Metrics including cost, duration, and resourcing are broken down.
  • Insurer Considerations. Key priorities, success factors, and challenges are reviewed.

Key Points and Findings

  • Switching to Agile methodology was both a major challenge and key success factor. Insurers that invested in Agile adoption attributed their successful PAS conversion to this transition.
  • Consolidation of multiple legacy systems was a common theme. Many multi-system conversions involved consolidating, centralizing, and streamlining various legacy systems.
  • Multi-system conversions did not necessarily take longer or cost more than single-system conversions. Several insurers implemented multi-system conversion projects with relatively short timelines and low cost.

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