Payment Harmonization Index: The Business Case for Harmonizing the Healthcare Payment Experience

Report Summary

Payment Harmonization Index: The Business Case for Harmonizing the Healthcare Payment Experience

Business-to-business disbursement methods have come a long way since ACH/EFT, and not a moment too soon.

Inci Kaya
Strategic Advisor

Boston, May 24, 2022 – B2B payment methods are especially relevant now, as healthcare payers and third-party administrators seek alternative ways to accelerate cash flow and increase workflow automation. Similar to B2B disbursements, advances in payment integrity, network management, and member engagement are being adopted to influence how “harmonious” the healthcare payments process can be across these functions.

This report is relevant for B2B payments executives at health plans and third-party administrators that make disbursements to healthcare providers, payment integrity officers, provider network development and management executives, member engagement leaders, and those that operate in the digital payments market. This study was based on a quantitative survey conducted in Q1 2022, in which 214 healthcare payer executives participated. The survey questions measured the importance of several factors on the harmony of the healthcare payment ecosystem and explored what actions payers had in place to meet those priorities.

This 30-page Impact Report contains 22 figures. Clients of Aite-Novarica Group’s Healthcare Payments service can download this report and the corresponding charts.

Download table of contents

This report mentions Zelis.

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