February 2017 - Insurer CIOs are generally satisfied with their core systems vendors’ products. Maturing products and rigorous selection processes focused on functionality and technology of potential solutions has led to fewer unpleasant surprises in these areas. In cases where insurers are less happy with their vendors, it’s mostly vendor staff and organization issues, not functionality and technology issues, that are driving their poor experiences.

This report, based on rankings and interviews with 30 insurer CIOs, provides a window into current insurer experience with their software providers.