Improving Case Management: Vital for Fraud Investigation Success

Report Summary

Improving Case Management: Vital for Fraud Investigation Success

Poor case management can result in poor decisioning, missed fraud incidents, investigator frustration, operational inefficiency, and higher costs.

Shirley Inscoe
Strategic Advisor

Boston, May 17, 2022 – Every worker can tell you: Having the right tools makes any job easier. Yet most fraud investigators are using legacy case management solutions, often initially developed to meet the needs of AML departments. Fraud attacks are escalating, and new methods of committing financial crimes often mean fraud prevention efforts fail. Fraud investigators cannot recoup funds with inadequate tools; they need case management systems that will fully support and enhance their efforts.

This report is written for all executives responsible for fraud investigations and the service providers that create the products to support their efforts. It is based upon an online survey of financial crime executives from 29 North American financial services firms in August 2021.

This 26-page Impact Report contains 11 figures and two tables. Clients of Aite-Novarica Group’s Fraud & AML service can download this report and the corresponding charts.

Download table of contents

This report mentions Abrigo, ACI Worldwide, Acuant Compliance, Aithent, BAE Systems, Bottomline, CustomerXPs, DataVisor, Featurespace, FICO, FIS, Fiserv, Globalvision Systems, Hummingbird, IBM, INETCO, Jack Henry & Associates, LEAN Industries, Microsoft, NICE Actimize, Open Technology Solutions, Oracle, Pegasystems, RSA Archer, SAS, and Verafin.

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