Fraud Management at U.S. Retail Banks and Credit Unions: An Ever-Moving Target
Report Summary
Fraud Management at U.S. Retail Banks and Credit Unions: An Ever-Moving Target
As the threat of fraud continues to impact financial institutions, technology spending is likely to increase.
Boston, MA, March 23, 2009 – A new report from Aite Group, LLC examines likely changes to U.S. banks' fraud management strategies over the next three years. Based on Aite Group interviews with fraud managers at 23 of the top 150 U.S. financial institutions, the report provides insight into technology spending plans and top fraud concerns.
According to the research, over the next three years, all forms of fraud are expected to become more important to fraud management teams. The most important channel for fraud losses in the period is expected to be the ATM, while ACH fraud is expected to see the greatest increase. In selecting a solution, financial institutions place the greatest value on enterprise case management; interestingly, however, while all surveyed consider this an important functionality, only 39% of institutions have this capability today.
"In almost all instances, financial institutions expect fraud attacks to increase, remaining a top concern over the next three years," says Nick Holland, senior analyst with Aite Group and author of this report. "The good news is that funding for addressing fraud management is seen as mission-critical by financial institutions, and is unlikely to be scaled back despite current economic pressures. Fraud management departments are centralizing, investing in monitoring technology and continuing to place a strong emphasis on the human element as the most critical component in fraud mitigation."
This 37-page Impact Report contains 31 figures. Clients of Aite Group's Fraud & AML service can download the report.