An Evaluation of the Leading U.S. Cash Management Vendors: The Focus on Usability
Report Summary
An Evaluation of the Leading U.S. Cash Management Vendors: The Focus on Usability
Vendor-provided cash management solutions offer banks the potential to grow deposits and generate fee-based revenues.
Boston, MA, April 6, 2009 – A new report from Aite Group, LLC examines the demand for browser-based cash management solutions by U.S. financial institutions. It also explores the key trends and areas of focus for technology enhancements in this space, and analyzes the key cash management solutions offered by nine leading U.S. technology providers.
As the cash management product area has grown in importance, so too has the technology that supports it. Technology is required to meet the more demanding needs of bank customers and enhance their overall experience. It also has the potential to differentiate banks, and drive new market share for institutions of all sizes. Vendor-built cash management technologies have evolved significantly over the last couple of years, and now scale to meet the needs of even the largest institutions. In the coming months, we will increasingly see these solutions utilizing more advanced technologies such as Web 2.0 to offer a more customer-driven and interactive online experience, as well as new enhancements which add more sophisticated functionalities such as multi-bank reporting, greater international payment capabilities and more analytical cash position reports. The applications will also integrate more tightly with other third-party solutions as vendors implement new portal strategies and offer users a more familiar interface.
"Cash management and treasury services have always been important product areas for banks, but the current financial crisis is shifting bank priorities and making them more important than ever before," says Christine Barry, research director with Aite Group and author of this report. "New requirements placed on financial institutions to provide more operational information and transparency to regulators, coupled with a greater focus on cost efficiency, are driving institutions to consolidate vendor relationships. As a result, institutions are showing a preference for breadth of product offerings over depth of cash management functionality, placing the core vendors in an advantageous position and challenging the more specialized providers to consider merger-and-acquisition activity."
The report analyzes cash management solutions offered by ACI Worldwide, Bottomline Technologies, Digital Insight, Fidelity National Information Services, Fiserv, Fundtech, Harland Financial Solutions, Metavante (to be acquired by Fidelity National Information Services) and S1. The solutions are compared based on key strengths and weaknesses, levels of usability, recent enhancements and product roadmaps. Vendors are awarded for success in five categories: relating to deployments, usability, functionality, international capabilities, and future prospects.
This 73-page Impact Report contains 17 figures and five tables. Clients of Aite Group's Wholesale Banking service can download the report.