Report

Emerging Technology for P/C Insurers 2022: Artificial Intelligence, Chatbots, Cloud Computing, Unstructured Data, and More

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It’s crucial for insurers to understand the potential applications of innovative technology and have a sense of where their competitors are exploring and investing.  
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April 7, 2022 –Technology is both an enabler and a disruptor in the insurance vertical. Emerging technologies can help insurers to sell more, manage risk better, or improve efficiency, but they can also threaten disaggregation or create new ways of doing business insurers must address.

This Impact Report is designed to help insurers track adoption rates, planned pilot activity, and use cases across nearly a dozen relatively new technology areas. This report is based on a survey of 55 insurer CIO members of the Aite-Novarica Group Insurance Technology Research Council conducted in Q4 2021, representing a broad cross-section of property/casualty insurers. Eighteen participants represented larger insurers with annual written premium greater than US$1 billion, while 37 represented midsize insurers with annual written premium less than US$1 billion.

This 30-page Impact Report contains 19 figures. Clients of Aite-Novarica Group’s Property & Casualty service can download this report and the corresponding charts.

This report mentions Allianz, AXA, and Progressive.

About the Author

Martina Conlon

Martina Conlon

Martina Conlon is Head of Property and Casualty Insurance at Datos Insights. She has expertise in IT strategy, best practices, organizational approaches, and technology architecture, and is the primary researcher and author of market-leading reports on agent portals, core systems, business intelligence, and technology strategy. Martina has led dozens of vendor selection efforts, insurer peer benchmarking, IT organizational assessments, and enterprise architecture...

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Other Authors

Harry Huberty

Harry Huberty

Harry Huberty is the Research Director for the Insurance Practice at Datos Insights, where he manages the Research Council, a moderated knowledge-sharing community of over 400 insurer senior executives. He also leads Datos Insights’s research on automotive telematics in personal and commercial lines. He holds an MTS in Religious Studies from Harvard Divinity School and a B.A. in Religion from...

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