March 2020 - Growth of content-generating technologies and internet services has increased the use of unstructured data in content management, while expectations for documents remain timely, accurate, and customizable. This report provides an overview of the available stand-alone document management/enterprise content management (ECM) and document creation/customer communications management (CCM) systems currently available to US insurers. The report contains profiles of solutions from 20 vendors that summarize the vendor organization, technology used, differentiators, client base, lines of business supported, deployment options, implementation approaches, upgrades/enhancements, and key functionality.

Vendors included: CEDAR CX, Cincom Systems, Companion Data Services, Echo Ridge Partners, FIS, GhostDraft, Hyland, iPipeline, Messagepoint, Napersoft, OpenText, Oracle, Pyramid Solutions, Quadient, Smart Communications, Solartis, Syncsort, Top Down Systems, Vertafore, and Xpertdoc.