Boston, May 14, 2020 – If there is one topic financial institutions and merchants worldwide agree on, it is a common disdain for cardholder disputes and chargebacks. But in recent years, fintech firms have burst onto the disputes and chargebacks landscape, offering a variety of products and services to financial institutions and merchants. Two notable ones, Ethoca and Verifi, began with a mission to challenge the status quo of chargebacks.
This report explores perspectives from merchants and acquiring processors on the pre-dispute process and related solutions. It is based on Aite Group interviews of 12 merchants and two payment processors with global footprints in February and March 2020 to understand their payment processing concerns and their perspectives on the chargeback process.
This 20-page Impact Report contains six figures and four tables. Clients of Aite Group’s Fraud & AML service can download this report, the corresponding charts, and the Executive Impact Deck.
This report mentions Accertify, Braintree, Chargeback360, Chargeback Gurus, ChargebackOps, Chargeback.com, Chargebacks911, Ethoca, iQor, Itembase, Mastercard, Midigator, PayPal, Square, Stripe, Verifi, and Visa.
About the Author
David Mattei
David Mattei is a Strategic Advisor at Datos Insights in the Fraud & AML practice. David has over 15 years of experience in the payments industry designing, building, and launching fraud and dispute systems. Fraud constantly poses financial and reputational risks to parties on both sides of a transaction, and David's customers have included merchants and financial institutions, giving him...
Other Authors
Julie Conroy
Julie Conroy serves as the Chief Insights Officer for Datos Insights. Prior to Julie’s tenure at Datos Insights, she had more than a decade of hands-on product management experience working with financial institutions, payments processors, and risk management companies. She spent a number of years as Vice President of Product Solutions with Early Warning Services, where her team managed a...