September 2018 – First Notice of Loss (FNOL) capabilities can be a key differentiator for P/C insurers, as initiating a claim represents the critical “moment of truth” at the crux of the insurer/policyholder relationship. To meet enhanced policyholder expectations for digital experiences, insurers are leveraging data from sources such as telematics, smartphones, wearable devices, IoT sensors, and GPS. Carriers can ensure a positive experience and gain internal efficiencies by enhancing the digital capabilities that underpin this interaction.

This brief focuses on the impact of digital in P/C FNOL and provides CIOs and their business partners with insight on key elements of digital claims evolution.