CIO Checklist: Software Licensing Audits

Report Summary

CIO Checklist: Software Licensing Audits

Eric Weisburg
Senior Principal

May 2020 - Given the fluid nature of technology, software product usage can proliferate within an insurance company unbeknownst to the vendor, the insurer’s IT department, or its procurement organizations. If the vendor requests a software licensing audit, the insurer’s IT resources can suddenly be tied up in this special project, taking time and financing meant for their regular responsibilities. By coordinating an inventory of usage and singular response with procurement and legal, the insurer CIO can minimize internal disruptions and foster better relationships with their solution provider.

This CIO Checklist identifies some of the pitfalls, as well as best practices, for managing a technology vendor audit.

The Checklist

  • Manage the scope
  • Understand your entitlements
  • Understand your usage
  • Speak with one voice
  • Manage the audit
  • Question the audit findings
  • Offset licensing gaps with new purchases


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