April 2019 – Insurers are increasingly interested in chatbots for call centers and self-service portals, as an opportunity for a low-cost, low-touch, modern channel. As the technology continues to mature, both tech giants and startups are trying to gain a foothold in the space.
This report provides an overview of insurance use cases, the state of chat technology, its intersection with artificial intelligence, and managing potential customer concerns. It also provides brief profiles of insurance-focused providers including Elafris, Hi Marley, LeO, Spixii and others including Avaamo, Glib.ai, IBM Watson, Interactions, Pypestream, Rozie AI, Sentimer, SmallTalk.Agency, and [x]cube LABS.
About the Author
Datos Insights
We are the advisor of choice to the banking, insurance, securities, and retail technology industries–both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better technology decisions so they can protect and grow their customers’ assets.
Other Authors
Stephanie Dalwin
Stephanie Dalwin is an Advisor at Datos Insights within the Cybersecurity practice. Previously, Stephanie served in Datos Insights’ Insurance practice, producing or supporting nearly 50 reports and lending expertise to vendor consulting engagements. She additionally led the insuretech program, maintaining relationships and coverage of over 300 startup companies, their positioning, and opportunities for investment and partnership. Prior to joining the...