September 2020 - As BPO continues to grow, providers can offer insurers greater speed to market while addressing skill gaps and new processing considerations. This report provides an overview of 13 BPO-BPaaS providers to North American property/casualty insurers with a focus on their experience levels in key functional areas. The information in this report was collected directly from the providers using a proprietary Novarica RFI. The report contains a brief profile of each vendor, including a chart detailing the provider’s experience levels in specific, targeted functions.

Providers included: CGI, Cognizant, Covenir, DXC, EXL, Genpact, Infosys BPM, ReSource Pro, Seibels, Solartis, TCS, West Point Insurance, and WNS.