Boston, August 31, 2021  – Property and casualty insurers continue to mature in most functional areas: with larger insurers indicating gains in data capabilities for claims, product development, and customer engagement; and midsize insurers having gained in digital and core capabilities for underwriting and finance. These gains represent insurers’ capabilities increasing in maturity rather than creating new capabilities where they previously had none.

These findings are based on analysis of data collected from 49 property/casualty insurer CIO members of the Novarica Research Council using the Aite-Novarica 100 Framework, which describes 100 key digital, data/analytics, and core technology capabilities delivered with today’s available technology, across the insurance product and customer life cycles.

This 48-page report has 53 figures and five tables. Clients of Aite-Novarica's P&C Insurance service can download this report.