Boston, September 22, 2021 – Today’s retail banking customers require robust real-time capabilities that enable them to efficiently manage their accounts, make deposits and payments, perform self-service activities, and improve their overall financial health. Doing so also requires automated onboarding for new products, digital guidance and actionable insights using data from their FIs, rich reporting, robust digital capabilities, and seamless integration with both their own systems and those of important fintech partners. Further, technology solutions require easy access to digital banking and customized experiences and views not only within retail banking but also across small-business and corporate banking.

Leveraging the Aite Matrix, a proprietary Aite-Novarica Group vendor assessment framework, this Impact Report evaluates the overall competitive position of seven vendors, focusing on vendor stability, client strength, product features, and client services. This report profiles CSI, Finastra, FIS, Fiserv, Infosys Finacle, Jack Henry & Associates, and Temenos. Digital banking solutions offered by point solution vendors, including Access Softek, Alkami Technology, Apiture, Backbase, MEA Financial, MX, NCR, and Q2, are evaluated in a separate Aite Matrix report.

This 82-page Impact Report contains 11 figures and 17 tables. Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.