Boston, November 18, 2020 – Onboarding a brand-new client or onboarding a new product for an existing client can make or break a relationship. The challenges in the onboarding process often have nothing to do with product functionality but instead are based on effective communication. U.S. Bank recognized that irregular communication and delays cause friction in the onboarding and product implementation process, saw this as an opportunity to meet clients’ need for transparency, and became the first bank to offer convenient implementation tracking for business clients through a digital channel.

Aite Group’s Impact Innovation Awards are designed to recognize and celebrate innovation achieved by financial institutions leveraging technology to surpass the status quo. Award recipients are leading the industry by identifying and implementing new products, capabilities, or levels of automation and effectiveness that are bringing our industry one step closer to next-generation banking.

Clients of Aite Group’s Wholesale Banking & Payments service can download this 10-page Impact Brief. To learn more about the topic covered in this Impact Brief, please contact us at [email protected].