PAST WEBINARS

AITE GROUP EVENTS

PAST WEBINARS

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E.g., 2022-08-12
E.g., 2022-08-12
Wednesday, August 3, 2022 | 1:00 p.m. ET
Clients, please be sure to login to view the full on-demand recording of the webinar. If you’re not a client and you’re interested in viewing the on-demand recording of the webinar, please click here. [Recording Available] Customer experience is fundamental to an...
Wednesday, June 8, 2022 | 2:00 p.m. ET
Join Aite-Novarica Group Director, CX Practice Paul Legutko in this session where we will explore some of the components, initiatives, and capabilities needed to stand up a comprehensive, enterprise-level customer experience program. CX is not the implementation of a one-off capability;...
Tuesday, October 26, 2021 | 10:00 a.m. ET
Introducing the marketing solution designed to enable effective marketing, leading to attracting and retaining agents. Join us as we host insightful keynote sessions from Forrester and Novarica and announce exciting new advancements being brought to the Digital Agent platform as it expands further...
Thursday ,October 14, 2021 | 1 p.m. ET
Just because email is an older form of communication does not mean it’s been replaced as a preferred digital channel. Let’s be clear – email is not being wholly replaced by texting or chat.  In fact, email has been innovating to provide experiences that used to only be possible through...
Thursday, September 30, 2021 | 1:00 P.M. E.T.
Presenters: Martina Conlon, Head of Property/Casualty Executive Partner Service, Aite-Novarica; Martin Higgins, Senior Principal; Paul Legutko, Senior Principal; Stuart Rose, Strategic Advisor, Aite-Novarica Date: September 30, 2021 Time: 1-2:30PM ET This special interest...
September 22, 2021 | 11:00 a.m ET
Equisoft, Aite-Novarica & NAILBA leaders reveal the results of new research into the top reasons why policy approval timelines are too long—and what actions distributors can take to help expedite the process.
September 22, 2021 | 05:00 p.m ET
Self-service has been the key to growth for many insurers, but what does it take to extend this feature to policyholders?
May 5, 2021 | 1 PM ET
(RECORDING AVAILABLE) In this session, Novarica senior team members Jeff Goldberg, Tom Benton, and Paul Legutko led an interactive discussion with participants on key topics and recent research. This virtual town hall-style event is part of a series for Novarica vendor advisory clients that takes...
March 16, 2021 | 1 PM ET
(RECORDING AVAILABLE) In this session, Novarica EVP Rob McIsaac will be joined by Novarica experts Paul Legutko and Matthew Josefowicz to discuss trends and issues pertaining to marketing technology. View Webinar Recording (free registration required).
November 24, 2020
(RECORDING AVAILABLE)  In this session, Novarica senior team members Rob McIsaac, Matthew Josefowicz, and Paul Legutko were joined by a panel of young agents from Novarica’s 400 Under 40 program to discuss trends and issues with agency management systems. The agents on this panel were ...
September 2, 2020
(RECORDING AVAILABLE) In this session, Novarica senior team members Jeff Goldberg and Tom Benton were joined by VP of Digital Marketing and Analytics Paul Legutko for a discussion on Digital Marketing. This virtual town hall-style event is part of a series for Novarica vendor advisory clients that...
August 25, 2020
(RECORDING AVAILABLE) In this session, Novarica senior team members Rob McIsaac, Martina Conlon, and Paul Legutko discussed customer journey mapping for engineering omni-channel experiences, including the importance of CX/UX and common challenges. For further reading on customer journey mapping...
June 9, 2020
(RECORDING AVAILABLE)  In this session, Novarica senior team members Rob McIsaac, Matthew Josefowicz, and Paul Legutko discussed the evolution of digital strategies in the midst of the COVID-19 global pandemic. This virtual town hall-style event is part of a series for Novarica insurer...
May 5, 2020
(RECORDING AVAILABLE)  In this session, Novarica senior team members Rob McIsaac, Nancy Casbarro, and Paul Legutko discussed digital strategy in insurance in the midst of the COVID-19 global pandemic with a panel of insurer leaders, including Lisa Pires of Hanover Insurance Group, Nimesh Mehta...

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