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E.g., 2022-12-08
E.g., 2022-12-08
July 28, 2022
This week, the tech giant Amazon announced that it is acquiring One Medical for US$3.9 billion. The bet is that purchasing One Medical, a primary care practice that offers direct-to-consumer services through a membership, will help Amazon expand its Amazon Care platform with additional data and both in-person and virtual services. Amazon has made forays into the world of healthcare before—...
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June 7, 2022
I’ve been spending a fair amount of time recently on commercial and healthcare payments, the challenges the industry is facing, and how healthcare payers and payments technology providers can work to address those obstacles. What I’ve learned, in a nutshell, is that payment modernization efforts are critical to healthcare payers as well as providers. While payers—namely health plans and TPAs—...
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February 21, 2022
I recently enrolled in a fascinating course led by MIT Professional Education called Digital Transformation: From AI and IoT to Cloud, Blockchain, and Cybersecurity. As I listened to a lecture discussing blockchain and smart contracts, one potential application popped into my mind: applying blockchain and smart contracts to the claims editing and payment integrity process. I spent some time...
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January 27, 2022
Consumers and their digital interactions with brands across industries have been the norm for over a decade—and health insurance should be no exception to the times. To keep up with customers’ digital expectations, the entire health insurance value chain is finally taking on characteristics of the retail industry, from enrollment to final payment. Not only are consumers interacting with their...
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December 7, 2021
In August 2021, I wrote a blog article about digital COVID vaccine records, a form of digital health passports. At the time, it was a pilot program in New York City, as businesses toyed with ways to get patrons back into their establishments safely. I listed the pros and cons, noticing more cons than pros to this practice. The cons mostly concerned privacy, security, and the discomfort of being...
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August 9, 2021
In June and July 2021, the New York Times published multiple articles on the role of a COVID-19 vaccine identity pass and the trials and tribulations associated with its rollout. The Washington Post also commented on the topic in June. What follows is a brief definition on this pass, and the pros and cons it entails. What is a COVID-19 vaccine identity pass? It is a QR code, known as Excelsior...
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May 5, 2021
Health plans, like any commercial enterprise, are constantly on a quest for improving their bottom lines by applying the following three strategic levers across their organization: improving operational efficiency, reducing costs, or improving revenue. Hand in hand with these strategic initiatives come their operational siblings―identifying leaks, remedying inaccuracies, and determining...
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April 29, 2021
On April 17, 2021, The New York Times published an article under its Retiring section titled “Rising Debt, Falling Income: How to Dig Out.” The article showcased individuals and families affected financially due to job losses related to COVID-19 or other economic factors, ailing family members with high medical bills, insufficient awareness of the implications of having credit card balances, and...
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October 15, 2020
As I move through Q4, I am finalizing plans for primary research topics for 2021. COVID-19, elections, market fluctuations, government aid, the Affordable Care Act’s fate, and employment levels will of course be the headliners, so no need to recycle that content. But there is a set of industry-specific trends that will impact the way healthcare is delivered and paid for in 2021 and beyond. Some–...
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May 13, 2020
On May 12, 2020, the Internal Revenue Service (IRS) announced it was relaxing the rules for dependent care FSAs. COVID-19’s forced closures of day cares, canceled after-school programs and spring break and summer camps, and the ensuing shift in families’ needs for dependent care made it critical for enrolled families to be able to change their dependent care contributions. Prior to this change,...
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