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November 16, 2022

Insights From Money 20/20: The Identity Battle Is Evolving

The world is returning to many pre-pandemic norms, and Money 20/20 was no exception. There was quite a crowd at the Las Vegas show in late October 2022. Numerous people I spoke with commented that attendance was up considerably compared to last year, and the energy and excitement in the air matched the crowd size. In walking the exhibit floor and talking to many companies showcasing their...

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David Mattei

June 9, 2022

The Power of Orchestration

At times, we all think our job is difficult. The pandemic has really made some jobs a lot harder. One such job is those who protect their company from online fraudsters. The pandemic drove significant increases in online and mobile banking, along with e-commerce buying. In the expanding sea of online commerce, how do you differentiate the good consumer from the fraudster? Hidden threats lurk...

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David Mattei

May 26, 2022

Friction: Is It Really That Hard to Get It Right?

User friction: It is such a complicated topic. If it’s done well, you can appreciate it, or at least accept it, because it’s protecting you and your financial interests. If not done well, it’s nearly universally hated. Striking that balance, while very doable, seems to be difficult for some financial institutions. I ran into an institution recently which provided a perfect example of what NOT to...

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David Mattei

November 3, 2021

Fraud Guarantee and Warranty

How often has the following exchange occurred? Vendor: “My fraud system is really good!” Prospect: “Do you guarantee I won’t have any fraud losses?” Vendor: ... With fraud being so dynamic in terms of the speed and sophistication of attacks, can any vendor comfortably offer...

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David Mattei

December 29, 2020

New Chargeback Solutions Put Merchants in Control of the Dispute Process

Chargebacks are often the bane of most merchants’ existence, as they take time and resources away from productive efforts. Businesses would love to close their eyes, click their heels three times, and have chargebacks go away. If only it were that simple, Dorothy! But preventing chargebacks is becoming that simple. Newer industry solutions are putting more control in the hands of merchants—...

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David Mattei