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E.g., 2024-03-29
February 17, 2021
When I transfer money from my bank account to my son’s account at the same financial institution, he can (and generally does) spend the money moments later. If I lose a bet to a friend and have to pay him US$20 in cash, he can spend it right away. Consumers expect money to move from one person to another immediately. But that’s not true in a lot of places in the payments ecosystem.  When...
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May 26, 2020
Last week, I discussed the grand adventure that air travel has become, and that’s all well and good, but getting somewhere is only part of the challenge. Finding a place to stay is a necessary part of the trip, and we stayed in three different hotels as we meandered from Pittsburgh, PA to Alliance, OH to St. Louis, MO and then back to Charleston, SC.  Getting a hotel reservation is...
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May 19, 2020
Last weekend, my wife and I flew to Pittsburgh, PA from Charleston, SC to retrieve our daughter from college where she graduated on Saturday (with no ceremony). I’ve been traveling for business at least monthly pretty much my entire professional career. I am a “million miler” on Delta, as is my wife, so both of us have spent a lot of time in the air travel ecosystem. I confess that it was...
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January 17, 2019
I just returned from the 2019 NRF (National Retail Federation) conference in New York. It’s a gathering of about 38,000 people at the Javits center, and if you’re at all interested in the things that make retail work, it’s where you need to be in January. Every type of business that supports retail is present and in force. Here are some of my observations from my few days in retail land:...
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September 25, 2018
FinovateFall 2018 is upon us, and it’s fitting that it’s happening in New York City, the center of the universe for many things; certainly this week it’s the center of the fintech universe. More than 80 companies will have seven minutes to show how they can improve the space and move the industry forward. Beyond the individual demos, the collection of presenting companies paints a picture of...
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January 12, 2018
I had the opportunity to moderate a panel for the Digital Money Forum, an all-day session that is part of the Consumer Electronics Show (CES), this week in Las Vegas. Attending CES was a bucket-list thing for me, so I was really excited to be able to attend, and the experience was absolutely worth it. This show is huge—180,000 people were there. For those of you who think Money 2020 is a big deal...
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April 26, 2016
We’re one month into our experience with the Amazon Echo, the voice-activated device that accesses music, information, and pretty much anything else on the web. There have been a lot of proclamations of “game changer” made around the Echo, and based on our experience, those proclamations are correct. It’s a game changer, possibly a life changer.  The first thing that happens, immediately...
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April 22, 2016
We attended the Money2020 Europe conference in Copenhagen a couple weeks ago. This was the first Money2020 conference outside of the epic assembly of payments geeks in Las Vegas, and it was a great first effort. People were universally pleased with the venue, a conference center near the airport, and there was ample opportunity to network. Unlike in Las Vegas, it was fairly easy to find people...
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March 7, 2016
I live in Atlanta, and aside from being famous for bad traffic and payment processing, it’s a major center for barbecue, which is arguably more important than payments without anything else being said. There’s a barbecue place near my house, Grand Champion Barbecue, and they’re one of the best. It’s a family-run business in a strip center, and they have a sign on their door with their hours...
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February 9, 2016
I had the opportunity to attend the National Retail Federation annual conference, the “Big Show,” last week, and my first observation is that it is indeed a big show. It fills every corner of the Javits Center in New York, and it took a full day just to wander through the exhibit space. Wandering around the hall, I saw a few consistent themes coming out of this year’s show: IOE—The...
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