The E-Commerce Conundrum: Balancing False Declines and Fraud Prevention

Sixty-two percent of merchants surveyed for a new Aite Group report have seen false decline rates increase over the past two years.

Boston, July 10, 2019 — Given the rapid growth of e-commerce globally, merchants must engage with the digital channels or risk following the path of the dinosaurs. But they also have to manage digital channel activity with finesse to increase sales while improving security in an environment in which threats are ever-growing and consumers demand an easy, quick, and convenient checkout experience. Aite Group’s latest report, The E-Commerce Conundrum: Balancing False Declines and Fraud Prevention, explores the fraud mitigation solutions most commonly used today and those used in merchants’ planned investment strategies to minimize false positives while improving fraud mitigation over the next 18 months.

“Our research has found that competition among merchants is fierce, but a frictionless buyer experience can be a key differentiator in e-commerce,” states Shirley Inscoe, senior analyst at Aite Group.

This Impact Report is based on research from an online study among executives at 100 U.S. e-commerce merchants with between US$100 million and US$999.9 million in annual revenue; this research was sponsored by ClearSale. The report examines the fraud mitigation tools merchants use, the technology changes they have planned, and the critical importance of reducing false declines and improving the customer experience to increase sales.

To request a press copy of this report or to speak with Shirley Inscoe about this topic, please contact us at [email protected].

About Aite Group:
Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us on the web and connect with us on Twitter and LinkedIn.

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