Carriers across individual and group life/annuity/benefits are seeking improved claims capabilities to increase cost efficiency and enhance customer experience while also supporting new product features. Policy administration system suites generally provide integral claims processing, but many carriers are looking to standalone solutions for better integration along with a reduced-risk approach to legacy modernization.
John Hancock announced that it will now include Vitality offerings with all of its life insurance policies, including converting existing policies to the offering in 2019. The Vitality options include one that offers discounts for health-related data entered via their app or website and another that includes a free or discounted fitness tracking wearable that provides the data.
The Document Strategy Forum 2018 conference I attended late last month provided attendees with a view of how technology is changing the way documents are being delivered, archived, and managed for customer experience.