September 10, 2020
September 9, 2020
N100 Benchmarking: Insurer Billing Capabilities Are Mature in Digital and Core, but Lag in Analytics
September 4, 2020
September 2, 2020
Customer engagement remains an area where insurers can invest. It’s among the least mature functional areas for insurers across the industry, with substantial variation in deployment rates for technologies: some capabilities, like web/email and 360° customer views, are fairly widespread, while others are still emerging. Many insurers are piloting chatbots, but data capabilities like behavior and value monitoring could be better explored.