The third-party debt collection industry—comprising collection agencies, business process outsourcers, debt buyers, and law firms collecting debt—is at a critical crossroads. Some collection firms are innovating to meet rising challenges while others are languishing and allowing their clients to view their services as a commodity.
November 6, 2019
August 22, 2019
Unsecured personal loans are hot. Consumers like them because they have a simpler repayment structure than a credit card and are quicker to obtain than most other loan products. Noticing this demand, lenders (both banks and non-banks alike) are increasingly offering these loan products. Even lenders who have been focused traditionally on credit cards are now offering these closed-end installment products.
May 22, 2019
Consumer lenders are investing considerable resources to figure out how best to target prospective borrowers and provide them with the most efficient and enjoyable experience possible. To do this, these lenders reach consumers the moment they have a credit need with the right message, at the right time, and through the right communication channel. Once consumers become customers, the lender can provide them with frictionless and speedy loan originations.