Agile is a competitive advantage, now more than ever. As insurers transition to hybrid work models, doing Agile well can have long-terms benefits in making organizations more accountable, flexible, and resilient. The discussion covered many topics, but a few key areas included communication, improving productivity, and focusing on the talent.
Communication is key in hybrid models.
As I stated in my first blog in this series, IT strategies should define the direction and future state of the IT organization, systems, and processes in terms that are actionable. However, jumping directly to those topics when presenting an IT strategy can be a mistake that often results in the CIO losing their audience.
Last month, I was joined by my colleague, Nancy Casbarro, for Novarica’s Retirement Services Special Interest Group session. The conversation covered application rationalization, data quality, as well as strategies for creating a strong and cohesive customer experience across products and lines of business.
Data Quality and Digitization
How did you get into insurance?
My uncle is a principal at my current agency, Cornerstone Insurance Group. He always encouraged me to join him as a producer. His work seemed interesting, but at the time, I enjoyed working in the hospitality industry. I planned private events and met interesting people along the way. As the pandemic’s health guidelines came into effect, there was no need for private events, so I finally took my uncle up on his offer. It has been the best decision of my life, and I see myself staying in insurance for the long haul.
Traditional methods of agency interfacing like portals and direct contact are the backbone of insurer distribution strategies. Yet insurers can no longer afford to ignore the capabilities that distribution connectivity solutions provide. They simplify the digital customer journey through the distribution channel, improve ease of doing business, and expand market presence.