April 6, 2021 by Francisco Alvarez
As the influence of technology grows in the midst of the mobile technology revolution and a global pandemic, so do the roles financial technology firms and servicers play in the American financial system. While most fintech companies partner with banks and credit unions to bring their products and innovation to market today, some, propelled by a favorable regulatory environment, have decided to forge their own future and convert into banks themselves.
April 6, 2021 by Aite-Novarica Media
How did you get into insurance?
After graduating college, I began my job hunt. I applied to Cross and, a few hours later, I received a call from the Head of HR. We scheduled an interview for the following day. The conversation went well, and I went on to interview with the CEO, Royce Cross. He spoke to me about how the insurance industry is for renaissance people: you build relationships in many sectors and learn about each one. This point resonated with me.
April 5, 2021 by Deb Zawisza
The pandemic has encouraged carriers to remove many barriers to digital process enablement. However, when a digital experience is delivered using an inside-out (departmental) rather than an outside-in (customer) perspective, rapid digital expansion can come with major pitfalls. The departmental approach creates digital silos, which erode the customer experience and complicate integration.