Straight-through processing (STP) is becoming more common in insurance underwriting and claims, and it is likely to remain a priority for insurers seeking to improve the ease of doing business for their distribution partners and create more convenient customer experiences for their policyholders.
How did you get into insurance?
My grandfather established our agency in the 1960s. Later, my father joined the agency as a producer, and my aunt led the operations. My aunt and father expanded the agency by bringing in more commercial accounts throughout Massachusetts and Rhode Island.
As we put together our latest CRM Market Navigator, we were struck by the unexpected diversity of tools that called themselves “CRM.” Such tools included communications platforms, email automation tools, contact management systems, digital experience personalization systems, agency management systems, and even email servers with alerting and contact lists.
