We recently published the Novarica New Normal 100, for P/C and L/A, which covers 100 digital, data, and core capabilities for insurers across eight functional areas: product development, marketing, distribution, underwriting, customer engagement, billing, claims, and finance and operations.
Customer-centricity is becoming more important in the industry as insurers realize the importance of staying close to the end policyholder, however customer engagement continues to be an area of underinvestment for most insurers.
