We are currently seeking an account management associate to join our insurer clients team. Account management associates apply strategic thinking, business writing, problem-solving abilities, and strong attention to detail to assist multiple account managers in delivering the promised customer service experience and ultimately achieving business outcomes.
Responsibilities
- Help build account management team structure and processes to create efficiencies
- Assist in scheduling meetings between account managers and clients for annual kickoff calls, mid-year check-ins, and renewal conversations
- Coordinate internal staff calendars to ensure the right individuals are present to support a client on the issue/challenge to be discussed during the call and/or visit
- Ensure active client list is up to date for all clients to ensure they are receiving proactive email campaigns and newsletters
- Help coordinate response for inbound requests from clients
- Ensure that Salesforce contains accurate account details, call notes, and contact information
- Recruit key clients and teams to client events, such as webinars and in-person meetings
- Coordinate follow-up to attendees and no-shows after meetings and webinars
- Proactively engage secondary contacts to ensure sufficient service consumption levels within the current membership and deliver high-quality client service experiences that will drive future cross-sell
- Shadow and participate in calls and presentations
- Provide administrative support for client renewals
- Create and monitor Salesforce reports for utilization and at-risk clients
Ideal Candidate
- Bachelor’s degree
- Excellent written and oral communication skills
- Superior problem-solving ability
- Ability to learn substance of research
- Exceptional ability to establish credibility with senior-level executives
- Effective time management skills and ability to work well under pressure
- Excellent organization, multitasking, and prioritization skills
- Strong attention to detail
- Demonstrates initiative and resourcefulness
- Advanced computer skills
Aite-Novarica Group believes our success depends on the human and professional qualities of our employees. Aite-Novarica Group seeks personable individuals who can work independently with minimal supervision and collaborate with a team.
Aite-Novarica Group is headquartered in Boston, and this position would be 100% remote. Aite-Novarica Group expects much from the people it attracts and is committed to offering these individuals a rewarding professional environment. Compensation consists of a base salary along with a performance-based bonus. Aite-Novarica Group is an equal opportunity employer.
Interested and qualified? Submit your resume and cover letter to [email protected].
Aite-Novarica Group will never contact you from any domain other than @aitegroup.com, @novarica.com or @aite-novarica.com.